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Conference Agenda

We are currently pulling together the agenda and speaker list for 2017. If you would like to be part of the research or join the speaking list, please put forward your suggestions to krina.amin@ethicalcorp.com

Culture
08:30 - 09:00
Leadership vision – getting to a long term culture

“…We recognise culture change takes time and there is still more to do. So we have to keep a watchful eye on the progress firms are making.” Andrew Bailey, CEO, The FCA

Culture matters. The UK regulator has made it clear they will take a stronger stance on firms to deliver a strong, resilient and healthy culture in the long term – so how are firms responding to the long term culture game? With thinner margins set on the horizon and Brexit woes, conduct will need to be more embedded to prevent the temptation of poor judgement.

  • What do we mean by a good culture long term culture?
  • How do we go about measuring this, managing this and assessing whether it’s going right?

Hear what leaders from major financial institutions are forecasting over the next 5 years.

Speaker Logo Toby Billington Global Head of Wholesale Culture and Conduct Deutsche Bank

08:30 - 09:00
The evolution of good conduct and customer experience – an unbalanced state?

The relationship of conduct and compliance into customer experience is a critical question to address long term reputation. Firms are battling astronomical volumes of complaints while strengthening resources and number of conduct risk programmes across an organisation.

  • Is great conduct really the same as great customer experience?
  • What does conduct really look like when linked with the customer experience?

Hear how firms look to deal with this imbalance.

Speaker Logo Rajeev Mehta Global Head of Compliance & Conduct ABN AMRO Bank

Speaker Logo Martin McKeogh Group Head of Conduct AIB

08:30 - 09:00
How to permeate tone from the top to the bottom on good conduct

Saying to do the right thing is no longer good enough. So how can firms ensure tone from the top really permeates right down the organisation and engages with this concept?

  • What does this education on risk management look like internally?
  • Who can you work with internally to ensure your workforce is really engaged?

Hear ideas that work to engage your workforce on culture throughout the organisation.

Speaker Logo Seán Flanagan Head of Compliance - Offshore Group Standard Bank

Speaker Logo Jagdev Kenth Director of Risk & Regulatory Strategy, Financial Institutions Group Willis Towers Watson

Moderator: Speaker Logo Brigid Taylor Managing Director ACI - The Financial Markets Association

08:30 - 09:00
Lessons learnt from poor culture

This session examines key lessons learnt from poor culture: the building blocks of culture, what goes wrong and how management can take measures to prevent bad culture from emanating.

Speaker Logo Alasdair Wood Director Willis Towers Watson

Speaker Logo Arturo Garcia de las Heras EMEA Head of Regulatory Competence, EMEA Compliance Wells Fargo

08:30 - 09:00
Regulatory update – Senior Managers Regime

Hear regulatory insights to prepare financial services firms for the next round of changes and what the new measures to strengthen the Senior Managers Regime look like in 2017.

Customer Excellence
08:30 - 09:00
How to reduce and manage complaints handling

Complaints handling is at an all-time high. Which are the most successful solutions out there to manage the volumes of complaints handling? Learn how to keep your workforce competent and well trained on CR guidance to deal with complaints handling effectively.

08:30 - 09:00
Perspectives from other industries on customer services and culture

The Financial Services industry can learn a great deal from other industries on overcoming hurdles to improve customer service, build trust and deal with broader ethical issues. Hear valuable insights from the pharmaceutical and telecoms industries to get culture right.

Speaker Logo Alex Fell Global Head of Ethics and Compliance GSK

Digitalisation and Technology
08:30 - 09:00
The risks of cybersecurity and conduct in rebuilding trust

Digitisation and data breaches are prompting more ‘customer trust’ questions. Learn what risks cyber poses within the conduct space and how this will impact rebuilding trust in managing customer information.

Speaker Logo Anthony Evans Group Digital Compliance & Conduct Lloyds Banking Group

08:30 - 09:00
The latest thinking in behavioural analytics for conduct programmes

Understand the latest thinking in behaviour analytics and how to best use this to improve your conduct programme and overall culture change management.

Speaker Logo Toby Billington Global Head of Wholesale Culture and Conduct Deutsche Bank

EFG Private Bank Russell Hornsby-Clifton Head of Compliance EFG Private Bank

08:30 - 09:00
How AI systems can reduce the risk of customer data breaches and rebuild trust

AI technology can help reduce the risk of data breaches of customer data and work towards rebuilding customer trust. Learn what the opportunities of AI technology are, how this can enhance more accurate regulatory compliance and improve customer experience through better data management.

Systran TBC TBC Systran

Keynotes – The end of CSR and the dawn of the Social Purpose Era
09:00 - 09:30
Climate Keynote: As the excitement around Paris Agreement subsides where is the roadmap for delivery?

Without new approaches to stakeholder collaboration progress will remain elusive. Given the landmark nature of the agreement, this cannot be allowed to happen. What does business need to play in the delivery equation?

Speaker Logo Maurice Tulloch Chairman, Global General Insurance Aviva

09:00 - 09:30
Social Purpose Keynote: It’s all about [Social] Purpose and Impact now

Doing something is no longer good enough. The focus now is on aligning core business strategy to macro social need where the central thrust of your company's commercial strategy becomes a clearly defined social good. Understand the fundamentals you have to shift to deliver trust and quantify the positive social transformation to ensure your license to operate.

Speaker Logo Aongus Hegarty President EMEA Dell

Speaker Logo Jens Birgersson CEO Rockwool

Speaker Logo Gilbert Ghostine CEO Firmenich

09:30 - 10:00
Brand Keynote – Building brand trust through marketing

In this panel hear how Heineken and MVF Global are leveraging its marketing prowess to resonate purpose across the brand.

Speaker Logo Titus Sharpe CEO MVF Global

Speaker Logo Blanca Juti Chief Corporate Relations Officer Heineken

09:30 - 10:00
Value creation Keynote – educate and inspire customers to create change

Hear how Hunkemöller the fastest growing lingerie brand in Europe is leveraging its marketing prowess to resonate purpose across the brand and educating customers to behave with a more responsible mind-set

Speaker Logo Philip Mountford CEO Hunkemöller

09:30 - 10:00
Digital Keynote: Transformative digital business models

Hear the latest innovations and technologies underpinning the next generation of sustainable-centric models and drive new USPs.

Speaker Logo Michael Lantz CEO Accedo

09:30 - 10:00
Customer trust Keynote: Building stronger relationships with consumers through greater openness and dialogue

Speaker Logo Kelly M. Semrau SVP, Global Corporate Affairs, Communication & Sustainability SC Johnson

Culture
08:30 - 09:00
Leadership vision – getting to a long term culture

“…We recognise culture change takes time and there is still more to do. So we have to keep a watchful eye on the progress firms are making.” Andrew Bailey, CEO, The FCA

Culture matters. The UK regulator has made it clear they will take a stronger stance on firms to deliver a strong, resilient and healthy culture in the long term – so how are firms responding to the long term culture game? With thinner margins set on the horizon and Brexit woes, conduct will need to be more embedded to prevent the temptation of poor judgement.

  • What do we mean by a good culture long term culture?
  • How do we go about measuring this, managing this and assessing whether it’s going right?

Hear what leaders from major financial institutions are forecasting over the next 5 years.

Speaker Logo Toby Billington Global Head of Wholesale Culture and Conduct Deutsche Bank

08:30 - 09:00
The evolution of good conduct and customer experience – an unbalanced state?

The relationship of conduct and compliance into customer experience is a critical question to address long term reputation. Firms are battling astronomical volumes of complaints while strengthening resources and number of conduct risk programmes across an organisation.

  • Is great conduct really the same as great customer experience?
  • What does conduct really look like when linked with the customer experience?

Hear how firms look to deal with this imbalance.

Speaker Logo Rajeev Mehta Global Head of Compliance & Conduct ABN AMRO Bank

Speaker Logo Martin McKeogh Group Head of Conduct AIB

08:30 - 09:00
How to permeate tone from the top to the bottom on good conduct

Saying to do the right thing is no longer good enough. So how can firms ensure tone from the top really permeates right down the organisation and engages with this concept?

  • What does this education on risk management look like internally?
  • Who can you work with internally to ensure your workforce is really engaged?

Hear ideas that work to engage your workforce on culture throughout the organisation.

Speaker Logo Seán Flanagan Head of Compliance - Offshore Group Standard Bank

Speaker Logo Jagdev Kenth Director of Risk & Regulatory Strategy, Financial Institutions Group Willis Towers Watson

Moderator: Speaker Logo Brigid Taylor Managing Director ACI - The Financial Markets Association

08:30 - 09:00
Lessons learnt from poor culture

This session examines key lessons learnt from poor culture: the building blocks of culture, what goes wrong and how management can take measures to prevent bad culture from emanating.

Speaker Logo Alasdair Wood Director Willis Towers Watson

Speaker Logo Arturo Garcia de las Heras EMEA Head of Regulatory Competence, EMEA Compliance Wells Fargo

08:30 - 09:00
Regulatory update – Senior Managers Regime

Hear regulatory insights to prepare financial services firms for the next round of changes and what the new measures to strengthen the Senior Managers Regime look like in 2017.

Download the brochure here

Full speaker list • Full conference agenda • Audience breakdown

Customer Excellence
08:30 - 09:00
How to reduce and manage complaints handling

Complaints handling is at an all-time high. Which are the most successful solutions out there to manage the volumes of complaints handling? Learn how to keep your workforce competent and well trained on CR guidance to deal with complaints handling effectively.

08:30 - 09:00
Perspectives from other industries on customer services and culture

The Financial Services industry can learn a great deal from other industries on overcoming hurdles to improve customer service, build trust and deal with broader ethical issues. Hear valuable insights from the pharmaceutical and telecoms industries to get culture right.

Speaker Logo Alex Fell Global Head of Ethics and Compliance GSK

Download the brochure here

Full speaker list • Full conference agenda • Audience breakdown

Digitalisation and Technology
08:30 - 09:00
The risks of cybersecurity and conduct in rebuilding trust

Digitisation and data breaches are prompting more ‘customer trust’ questions. Learn what risks cyber poses within the conduct space and how this will impact rebuilding trust in managing customer information.

Speaker Logo Anthony Evans Group Digital Compliance & Conduct Lloyds Banking Group

08:30 - 09:00
The latest thinking in behavioural analytics for conduct programmes

Understand the latest thinking in behaviour analytics and how to best use this to improve your conduct programme and overall culture change management.

Speaker Logo Toby Billington Global Head of Wholesale Culture and Conduct Deutsche Bank

EFG Private Bank Russell Hornsby-Clifton Head of Compliance EFG Private Bank

08:30 - 09:00
How AI systems can reduce the risk of customer data breaches and rebuild trust

AI technology can help reduce the risk of data breaches of customer data and work towards rebuilding customer trust. Learn what the opportunities of AI technology are, how this can enhance more accurate regulatory compliance and improve customer experience through better data management.

Systran TBC TBC Systran

Download the brochure here

Full speaker list • Full conference agenda • Audience breakdown

Keynotes – The end of CSR and the dawn of the Social Purpose Era
09:00 - 09:30
Climate Keynote: As the excitement around Paris Agreement subsides where is the roadmap for delivery?

Without new approaches to stakeholder collaboration progress will remain elusive. Given the landmark nature of the agreement, this cannot be allowed to happen. What does business need to play in the delivery equation?

Speaker Logo Maurice Tulloch Chairman, Global General Insurance Aviva

09:00 - 09:30
Social Purpose Keynote: It’s all about [Social] Purpose and Impact now

Doing something is no longer good enough. The focus now is on aligning core business strategy to macro social need where the central thrust of your company's commercial strategy becomes a clearly defined social good. Understand the fundamentals you have to shift to deliver trust and quantify the positive social transformation to ensure your license to operate.

Speaker Logo Aongus Hegarty President EMEA Dell

Speaker Logo Jens Birgersson CEO Rockwool

Speaker Logo Gilbert Ghostine CEO Firmenich

09:30 - 10:00
Brand Keynote – Building brand trust through marketing

In this panel hear how Heineken and MVF Global are leveraging its marketing prowess to resonate purpose across the brand.

Speaker Logo Titus Sharpe CEO MVF Global

Speaker Logo Blanca Juti Chief Corporate Relations Officer Heineken

09:30 - 10:00
Value creation Keynote – educate and inspire customers to create change

Hear how Hunkemöller the fastest growing lingerie brand in Europe is leveraging its marketing prowess to resonate purpose across the brand and educating customers to behave with a more responsible mind-set

Speaker Logo Philip Mountford CEO Hunkemöller

09:30 - 10:00
Digital Keynote: Transformative digital business models

Hear the latest innovations and technologies underpinning the next generation of sustainable-centric models and drive new USPs.

Speaker Logo Michael Lantz CEO Accedo

09:30 - 10:00
Customer trust Keynote: Building stronger relationships with consumers through greater openness and dialogue

Speaker Logo Kelly M. Semrau SVP, Global Corporate Affairs, Communication & Sustainability SC Johnson

Download the brochure here

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown