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Prepare yourself for long term culture change

Culture – the long-term game

This two-day Forum will bring together leadership from Compliance, Conduct Risk and European Regulators to deliver a holistic view on how firms can deliver a strong, resilient and healthy culture for the long term. With thinner margins set on the horizon and Brexit woes, conduct will need to be more embedded to prevent the temptation of poor judgement.

  • ADVANCE HOW YOU MEASURE CULTURE: fully understand the latest thinking in behavioural analytics and metrics to advance your culture management
  • BALANCE GOOD CONDUCT WITH CUSTOMER EXPERIENCE: Understand what good conduct looks like while customer complaints skyrocket
  • PERMEATE TONE FROM THE TOP ALL THE WAY DOWN: Learn how to engage your workforce on culture throughout the organisation
  • REDUCE AND MANAGE COMPLAINTS HANDLING: Improve customer service, build trust and learn how to link good conduct with the customer experience
  • PREPARE YOURSELF FOR CYBER RISKS: Learn what risks cyber poses within the conduct space and how this will impact rebuilding trust

Download the brochure here

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Your Speaker Line-up for 2017

Toby Billington
Toby Billington

Deutsche Bank

Global Head of Wholesale Culture and Conduct

Yurika Pistorius
Yurika Pistorius

Clientele

Group Compliance Officer

Rajeev Mehta
Rajeev Mehta

ABN AMRO Bank

Global Head of Compliance & Conduct

Maurice Tulloch
Maurice Tulloch

Aviva

Chairman, Global General Insurance

Adam Turner
Adam Turner

Allianz Global Corporate & Specialty (AGCS)

Head of Global Data Management

Brigid Taylor
Brigid Taylor

ACI – The Financial Markets Association

Managing Director

Arturo Garcia de las Heras
Arturo Garcia de las Heras

Wellsfargo

EMEA Head of Regulatory Competence

Seán Flanagan
Seán Flanagan

Standard Bank

MBA, Chartered FCSI, Chartered Wealth Manager, CAMS, Head of Compliance - Offshore Group

Magnus Billing
Magnus Billing

Alecta

CEO

Blanca Juti
Blanca Juti

Heineken

Chief Corporate Relations Officer

Anthony Evans
Anthony Evans

Lloyds Banking

Group Digital Compliance & Conduct

Alex Fell
Alex Fell

GSK

Global Head of Ethics and Compliance

NEW for 2017 – Two events, one ticket

This year’s Forum will be co-located with the Ethical Corporation Flagship Responsible Business Summit. Attendees of the Compliance and Conduct Risk forum will have exclusive access to over 500 CEOs and senior business executives from leading global brands who are looking to put purpose and trust at the heart of their businesses. You will have access to CEO-lead Keynotes on sessions such as;

  • Building trust through marketing with Heineken and MVF Global
  • Transformative digital business models with Accedo and OECD
  • Building relationships with customers through transparency with SC Johnson
  • Educating and inspiring customers to create change and more with Hunkemöller
  • Plus many more sessions across the two days

Download the brochure here

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Key issues being addressed in 2017

Across three key themes the Conduct and Compliance Forum will debate the key issues and challenges faced in the financial services industry. Key topics include;

  • The evolution of good conduct and customer experience – an unbalanced state? – ABN AMRO Bank and AIB
  • How to permeate tone from the top to the bottom on good conduct – Standard Bank, Willis Towers Watson and ACI
  • Regulatory update – Senior Managers Regime
  • How to reduce and manage complaints handling
  • Perspectives from other industries on customer services and culture – exclusive GSK case study
  • The risks of cybersecurity and conduct in rebuilding trust – Lloyds Banking Group
  • The latest thinking in behavioural analytics for conduct programmes – Deutsche Bank and EFG Private Bank

Download the brochure here

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Who You’ll Meet

Over 80 senior business executives from the world’s leading financial institutions will attend the 2017 event. Below is of those that have attended previous two events and who you can expect to meet and hear from in June.

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Western Union
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Societe General
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UBS

The Ethical Corporation Difference

We have been producing events for 16 years and have evolved our events to reflect the needs of our customers. We spend a lot of time engaging and listening to our community to understand how we can help tackle issues at our conferences

  • Practical and business focused insight: Leave our events with proven, actionable ideas and strategy from innovative companies that are pushing forward the sustainability and responsible business agenda
  • Tackling the issues that matter: Year-round research and open-ended discussion with C-Suite and Directors within business guarantees conference themes reflect the current issues, challenges and opportunities
  • Guaranteed learning: Interactive workshops, roundtable debates, case studies and panel Q&As ensure you get the answers you’re looking for. We create a learning, not listening environment, where everyone is encouraged to engage in the discussion
  • Senior-level networking: Senior-level professionals both speak and attend our events, providing you with a unique environment for peer-to-peer relationship building

Download the brochure here

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Who’s in the room

Seniority Attendance
Chart Showing Types of Companies who attend

3 reasons why you should attend the 2017 Forum

Being part of the Summit will help you to work with your industry peers to share ideas on what's working and what's not to move your firm forward towards achieving long term sustainable business growth.

1Network and share ideas with your peers to ensure your organisation is leveraging the best strategies, frameworks and ideas that develops a culture in-line with the FCA’s expectations


2Executive keynotes from the out-of-industry C-Suite means you can find out how other industries are putting purpose and customers at the heart of their culture


3Gain a competitive advantage through embedding a compliance culture in the business and making good conduct real


Fully understanding regulatory developments, encouraging good behaviour and embedding a good culture in the organisation will gain financial industry firms a competitive advantage through being more customer-centric. Register your place now and save £200.


Like to know more?

If you've a question left unanswered, or would like to know more information, get in touch with us using the below contact details;

Krina Amin

Krina Amin

Head of Strategy
Ethical Corporation

Phone: +44 (0) 207 375 7508

Email: krina.amin@ethicalcorp.com

Candy Telani Anton

Candy Telani Anton

Global Project Director
Ethical Corporation

Phone: +44 (0) 207 375 7162

Email: candy.anton@ethicalcorp.com

Download the brochure here

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Don't miss out...