Culture, Conduct and your Customers

Europe's most senior meeting of C-Suite, compliance, conduct risk and business executives to create that bigger positive change for the insurance industry by achieving better customer outcomes through culture change.

  • Drive good conduct forward for the business to deliver the best outcomes for customers
  • Understand what good culture looks like by using behavioural economics
  • Prepare yourself for the evolution of the compliance officer – speak the language of the business  and develop a commercial mind-set
  • Keep ahead of regulatory change to angle your compliance strategy to meet regulator's expectations
  • Create an effective framework that gets the front line to understand their conduct requirements and puts customers at the heart of the business

The 2015 expert speaker line-up includes...

Senior insurance leaders take on the good conduct compliance culture debate here to make a real change in the insurance industry:

Raj Singh

Raj Singh
Group Chief Risk Officer
Standard Life
Federico Spagnoli

Federico Spagnoli
Consumer Regional CEO, EMEA
Alex Hindson

Alex Hindson
Group Chief Risk Officer
Mary O'Connor

Mary O'Connor
Global Head of Financial Institutions
Willis Group
Jose Morago

Jose Morago
Group Risk Director
Zeynep Stefan

Zeynep Stefan
Head of Risk Management & Internal Control
ERGO Turkey

Ian Johnson
Group Chief Compliance Officer
Vanessa Van der Does

Vanessa Van der Does
Director of Group Integrity
Delta Lloyd Group
Tony Collman

Tony Collman
Chief Underwriting Officer
Gresham Underwriting
David Baker

David Baker
Chief Compliance Officer
Direct Line Group
Rory Conway

Rory Conway
Head of Compliance Europe
Sebastian Rath

Sebastian Rath
Principal Insurance Risk Officer
NN Group
View More Speakers
  • RBS

    "I have 5 or 6 key actions I have taken away from the forum which will strengthen my part of the business in how we evidence good conduct risk and ensure all appropriate stakeholders gave a part to play both internally and externally"

    - Head of frontline Support RBS

Just Released Confirmed Attendee List

Job Title Company
Consumer Regional CEO, EMEA AIG
Chief Compliance, Risk & Governance  Marsh
Head of UK Compliance Ageas
Group Chief Risk Officer Argo
Group Risk Director Aviva
Regulatory Senior Officer RICS
Director of RM Organisational Development Swiss Re
Group Executive and Chief Risk Officer Standard Life
Head of Audit & Conduct Risk RWA
Head of Products Business Control AIB Group
Claims Development Manager Legal & General
Chief Operating Officer AXA
Head of Compliance Thomas Miller
Legal and Compliance Manager Euler Hermes
Head of Compliance Europe Metlife
Chief Underwriting Officer Gresham Underwriting
Principal Insurance Risk Officer NN Group
Customer Behaviour Consultant Swiss Re

View More Attendees
  • The FCA

    “Good culture isn’t just about satisfying regulatory needs, it’s about a genuine intent to deliver the right outcomes and, especially from a consumer perspective, the correct consumer outcomes.”

    - David Blunt, Head of Conduct Specialists, Financial Conduct Authority

Why this forum is needed


of participants from a live poll in May 2015 believe the role of the compliance officer is changing


of your industry peers believe managing conduct risk effectively increases your competitive advantage


are in the middle of their culture change journey

Keeping ahead of regulatory developments, encouraging good behaviour and embedding a good culture in the organisation will gain insurance firms a competitive advantage through being more customer-centric. To get the full run down of the topics and speakers, download the brochure 

  • Royal London


    - Phil Loney, CEO, Royal London

Who should attend?


The Summit will attract a senior audience of 150 delegates including heads of conduct risk, compliance and the front line from Europe's major insurers, brokers, underwriters and MGA's.

Compliance is changing and the skills, mind-set and approach are changing with it. The need to speak the language of the business and move away from traditional ‘tick-boxing' calls for a more practical, commercial approach to creating robust compliance adherence.

Hear from innovative insurance firms on how they've successfully worked with the business and created practical ways to overcome conduct challenges - find out more here 

Customer Journey

  • Willis

    "Thought it was one of the most high powered and engaged events we have attended"

    - Global Head of Financial Institutions Willis

Key features & Interactive formats

This industry specific summit is bringing together the leading minds of conduct risk and compliance in insurance to give you an unrivalled opportunity for you and your team to hear from UK and EU specialists. Click here to see the full brochure. On top of this, benefit from:

  • FRONT LINE SUPER-PANEL: Hear directly from Chief Underwriting Officers how to make good conduct more meaningful for the front line 
  • RISK AND COMPLIANT CULTURE: Understand key components of a culture change process to create remain compliant with leading CROs and Ethics thought leaders
  • UNDERSTAND YOUR CONDUCT RISK: Case studies from a Lloyd's MGA plus a Life and General insurer on how to build an effective framework
  • INNOVATIVE FIRMS: Learn how to speak the language of the business with practical case studies from innovative firms in the sector on successful ways to overcome conduct challenges.
  • LIVE INDUSTRY POLLING: Real life experiences on what the insurance industry are doing to define their conduct risk through anonymous polling of key questions
  • PRACTICAL WORKSHOPS: Create industry benchmarks through intimate working groups  solving critical issues around practical conduct and compliance scenarios
  • SKILLS CLINIC: Strengthen commercial skill sets for compliance teams and learn how to improve behaviours from the bottom up in our interactive skills clinic
  • FISH BOWL QUESTIONS: Unsure to ask a question? Write down the questions you want answered and our moderators will pick the most relevant ones for our panels to debate

Four key themes surrounding good conduct 

This Summit's agenda is built on months of research to get to the bottom of what's needed to embed a compliance culture within insurance firms. The key issues idenitified by senior-level peers to create benchmarks on culture and good conduct are placed under the following key themes:

Culture, customer outcomes and conduct

  • PLENARY The future of culture change: C-Suite keynotes give their vision on what true customer-centric leadership looks like
  • CONDUCT RISK ROUNDTABLES  Interactive roundtables designed to effectively manage conduct risk from a life, general insurer and Lloyd’s syndicate

Governance, models and the changing compliance function

  • INTERACTIVE Codes of conduct: Discover how to keep compliance fresh for middle management buy-in
  • PLENARY Hear the latest innovations on creating a more robust compliance governance model 

Regulatory developments

  • PLENARY: Understand what’s on the horizon from EU regulation to angle your future organisational compliance strategy
  • INTERACTIVE: Ask the regulator anonymous questions future policy around the supervision of insurers and conduct risk management

Talent, skills and development

  • ROUNDTABLES: SKILLS CLINIC Strengthen commercial skill sets for compliance teams in our interactive clinic
  • INTERACTIVE: Interactive session on how to retain and attract talent to meet the new expectations for compliance officers

  • RSA Group


    - Niamh Higgins, Director of Regulatory Compliance, UK & Western Europe, RSA Group

We're CEO endorsed

Ethical Corporation has a 14 year history of delivering top level forums that make a commercial difference.

Watch our CEO video on why our summits are the number one responsible business platform.

3 reasons you can't afford to miss out:

1. Win a competitive advantage through embedding a compliance culture in the business and making good conduct real

2. Executive keynote with C-Suite means you can find out how the tone from the top is translated throughout the business

3. Live polling to understand what your peers truly think on how they set, monitor and test culture so you can create industry benchmarks

Ethical Corporation's culture change meeting captures the evolution of customer orientated change through embedding good conduct in the business and achieving long term sustainable business growth within the insurance industry.

Keeping ahead of regulatory developments, encouraging good behaviour and embedding a good culture in the organisation will gain insurance firms a competitive advantage through being more customer-centric. Being part of the Summit will help you to work with your industry peers to share ideas on what's working and what's not to move your firm forward towards achieving long term sustainable business growth. Register your place now 

  • Center for Business Ethics & Compliance

    “Culture change inspires and empowers people to change to sustain their business continuity and mitigate risks”

    - Anatoly Yakorev, Director, Center for Business Ethics & Compliance

The Venue

Grange Tower Bridge Hotel

45 Prescot Street
E1 8GP

Get Directions
  • Raiffeisen Privatbank

    "The discussions at this conference were very inspiring and helpful for the work as a compliance professional. Beyond this the conference was a good place to meet the right people."

    - CEO Raiffeisen Privatbank Liechtenstein

Media Partners

  • Basel
  • ETHIC Intelligence
  • Insurance Day
  • ICA
  • OJ-associates

Got a question? Get in touch below!

Elina Yumasheva

Krina Amin

Global Project Director
Ethical Corporation